Training Outcomes
What You’ll Walk Away With
Eight demonstrable competencies — recognised by the SIA, respected by employers, and built to last beyond day one on the job.
Eligibility to apply for your SIA Door Supervisor licence
Recognised Highfield Level 2 Award certification
The ability to operate confidently in high-pressure, public-facing environments
Practical skills to manage conflict and maintain control under pressure
Capability to apply physical intervention techniques safely and lawfully
Clear understanding of your legal authority and professional responsibilities
Confidence to step into frontline security roles from day one
Curriculum
What You’ll Learn
01
The Private Security Industry
Structure of the industry, roles of a door supervisor, and professional standards expected in licensed environments.
02
Law & Licensing
SIA licensing requirements, civil and criminal law, legal powers, and limitations when operating in public-facing roles.
03
Safe Working Practices
Maintaining personal safety, protecting the public, and operating effectively in high-risk, high-pressure environments.
04
Operational Skills
Queue management, communication, customer service, and maintaining control in high-volume settings.
05
Conflict Recognition & Risk Reduction
Identifying early warning signs of conflict, assessing risk, and applying proactive de-escalation strategies.
06
Conflict Resolution & Problem-Solving
Managing confrontation through communication, restoring order, and resolving disputes effectively.
07
Physical Intervention
Safe and lawful use of physical techniques, non-aggressive restraint methods, and understanding the risks and responsibilities involved.